FAQ

SpotSaver is a virtual queue and paid skip-the-line platform. Guests discover venues, join a line from their phone and get a QR pass, while businesses get tools to manage queues, customers, staff and analytics in one place.

Guests pick a venue, choose a time and party size, and save their spot. They receive a QR code when it is their turn, then show it at the door and walk right in. Your team sees and manages every queue live from the Admin App.

Any business with a line: nightlife, medical and animal care, retail and estate sales, casinos and entertainment, and special events. Guests can use it at any participating venue.

Yes. Operators can run several venues from one account and manage each location’s queues, staff and reporting separately or together.

Guests verify their mobile number to save a spot, so you always know who is in line. Businesses sign up for an Admin App account to set up venues and queues.

SpotSaver combines free queues with paid Premium and VIP spots, so your line becomes a revenue stream — not just a waiting list. Add direct-to-guest messaging and live analytics, and it is one platform for the whole experience.

Open the Visitor App and allow location access. The map and Near Me list show participating venues around you with their next available spot.

Choose a venue, set your party size and date, pick a plan and time, then tap Continue. Your spot is confirmed and appears in My Spots.

You get real-time updates in the app and a notification when it is your turn, along with the QR code to show at the door.

Yes. Each guest in your party gets their own QR code, which you can share or resend from your reservation summary.

Tap the heart on any venue to add it to Favorites for quick access next time.

Open My Spots to check your status. Each venue sets its own hold time, so contact the venue if you think you will miss your window.

Monitor and manage every queue in real time, view guest data and preferences, set staff roles and permissions, and track queue volume, peak hours and revenue.

Yes. Switch between locations or see them side by side from one dashboard.

Yes. Give each team member the right access — from door staff who scan QR codes to managers who change pricing and view reports.

Direct-to-consumer messaging lets you send updates, promotions and important information straight to people in your queue.

Real-time flow analytics show queue volume, peak periods, entry patterns and paid-spot revenue so you can staff and price smarter.

Three plans: Pilot (60 days, free) to try SpotSaver, Core for growing multi-location operators, and Enterprise for brands that need white-label and custom features.

Yes. The Pilot plan gives you 60 days free so you can see the value firsthand before you commit.

Yes. You set the price for each paid tier, such as Premium and VIP, and choose which times and queues offer them.

Absolutely. Move from Pilot to Core, or talk to us about Enterprise, whenever your needs grow.

Yes. Enterprise includes a fully branded white-label experience, custom features and integrations.

Guests choose a Premium or VIP spot when booking and pay securely in the app. Their price and party size are shown before they confirm.

Major cards are accepted, including Visa, Mastercard, Discover and Maestro, through a secure checkout.

Payments are processed through a secure, encrypted checkout. SpotSaver does not show your full card details to venues.

Businesses can view and download invoices from the billing area of the Admin App.

Refunds follow each venue’s policy. Guests can contact the venue, or reach our support team for help.

Enter your mobile number in the app and we will send a one-time password by SMS. Enter the code to confirm your number.

Your number lets venues know who is in line and lets us send turn alerts and confirmations. SMS and data rates may apply.

Go to Profile in the Visitor App, or Settings in the Admin App, to update your details.

We use secure connections and role-based access so only the right people see the right information. See our Privacy Policy for details.

Contact support@myspotsaver.com and we will help you close your account.

Turn up your screen brightness and hold the code steady. If it still won’t scan, staff can look you up by name in the Admin App.

Check that notifications are enabled for SpotSaver in your phone settings and that you have a data connection.

Wait a minute and tap resend. Make sure your number and country code are correct.

The Visitor App runs on iOS and Android. The Admin App is web-based and works in modern desktop browsers.

Reach out through Contact or email support@myspotsaver.com and our team will get in touch.

Yes. Click Book a Demo at the top of any page and we will show you how SpotSaver can work for your venue.

SpotSaver is rolling out with participating venues. Contact us to bring it to your location.